For the latest City-related information and department impacts related to COVID-19, CLICK HERE.


News and Press Releases


City launches new website

City launches newly designed services-oriented website

Post Date:06/29/2020 1:04 PM

(Fayetteville, N.C.) – The City of Fayetteville will launch a new services-oriented website on June 30 at 1 p.m., with key resident services front and center on the home page. Citizens are invited to attend the launch via Zoom (info below) or by visiting the city’s Facebook page to observe via Facebook Live.  

In addition to redesigning the city’s main website, the Police Department, Fire Department and Transit Department’s websites have also undergone a complete redesign, maintaining the city’s new design elements. 

City staff worked hand-in-hand with Granicus, a leading provider of cloud-based, citizen engagement software solutions to the public sector, for the past year to refine the website rebuild. The site was designed using feedback from surveys conducted by Granicus with our users, as well as by using key analytics from our most visited pages and requested services. The site is built with continuous improvement in mind and will be adapted to the changing needs of the community.

“In addition to vastly improved aesthetics, improving functionality was a top priority,” said Kevin Arata, Corporate Communications Director. "It is imperative that our residents and visitors are able to easily access the information they need, and this website helps better facilitate that process. To that end, we worked with Granicus and City staff to ensure that we had both an appealing design and user-friendly interface."

“The teamwork between our Corporate Communications Department, the Information Technology Department, Police Department, Fire Department, Transit Department, Granicus, and the more than 30 content managers across the City to make this happen was critical to the success of our new site. It truly has been a group effort.” 

The website was last redesigned in 2015, resulting in an increase from 75,000 page views per month to more than 175,000 page views per month, with much of that increase attributed to making the site mobile and tablet-friendly. The new site maintains its mobile and tablet-friendly design. Residents can expect to see a much-improved web experience when visiting the newly redesigned site.

The website url address remains the same;


Zoom info for June 30 launch at 1 p.m.:

Password: 512098

Or iPhone one-tap :

    US: +16465588656,,92073812491#

Or Telephone:

    Dial(for higher quality, dial a number based on your current location):

        US: +1 646 558 8656

    Webinar ID: 920 7381 2491

    Password: 512098

Return to full list >>