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Strategic Performance Analytics



Visit the City's organizational performance scorecard at to view organizational performance results, budget and financial data, and updates on strategic projects. 

Join us for Café Conversation

The City of Fayetteville will hold its annual Community Café Conversation on Thursday, Jan. 16, 2020 at Smith Recreation Center, located at 1520 Slater Ave. The event will be held from 6 to 8 p.m. and allows Fayetteville citizens to answer questions that can help shape the future of the community. Questions that will be asked include, but are not limited to:

  • What are the top priorities for the City of Fayetteville?
  • What services need to improve?
  • What does success look like?
  • How can the City promote transparency and accountability for results?

Input from the questions will be incorporated into the City’s Strategic Plan, which guides future efforts and budget decisions.

Anyone can attend, however citizens are encouraged to reserve their seat by calling the City at 910-433-1979 or emailing your RSVP to


City of Fayetteville adopts resolution committing to High Performance

The City of Fayetteville is on an exciting journey.  With the City Council's leadership residents have seen tremendous growth and progress and are on the precipice of a transformation that will catapult Fayetteville forward. The City is deliberately moving from a “trust us” manner of operating city government to one that is data driven, transparent and accountable. The City of Fayetteville was recently ranked as the top overall performer in a national assessment for high performing cities and was named the most innovative city in the country by Governing Magazine and the Living Cities organization. This good fortune brings an opportunity to lead by example. 

Based on City Council direction, staff launched the Transparency and Accountability webpage, which provides performance results and promotes greater transparency of public service operations. City Council adopted an integrated FY 19 Strategic Plan and Annual Budget.  City Council also formally committed our organization to high performance and government innovation with a foundation in open and transparent practices by adopting a resolution committing the City to adopt high performance operational practices. City Council has set the stage for a high performing organization.  The City Manager’s Office will execute Council’s policy direction with the same resolve.

High Performance Council Resolution


City of Fayetteville Named Top Performer Overall by Governing and Living Cities

Top-ranking cities featured at Governing's annual Summit on Government Performance and Innovation

Sacramento, Calif. – April 26, 2018 – Governing today announced the top-ranking cities from the second annual national Equipt to Innovate survey, which show a growing number of cities are becoming better prepared to respond to civic challenges in nimble and robust ways.

Equipt to Innovate is a joint initiative launched by Living Cities and Governing magazine. It is an integrated, collaborative framework anchored in seven key characteristics of high-performance government — being dynamically planned, broadly partnered, resident-involved, race-informed, smartly resourced, employee-engaged and data-driven.


Equipt sets a purposefully high bar across all seven elements, and the second annual survey shows a growing number of cities are reaching for it. Seventy-four cities participated in the 2018 survey, up 23 percent from 2017, bringing the two-year total to 97 cities. Equipt cities represent 53 million residents, including 55 of the 100 largest U.S. cities and all 10 of the largest U.S. cities.


“Residents and businesses expect cities to provide nimble and robust responses to today’s challenges and opportunities,” says Mark Funkhouser, publisher of Governing. “The results of the second annual Equipt to Innovatesurvey show that a critical mass of American cities – along with their diverse networks of public, private and civic institutions -- are investing in and building the many things that make communities good places to live.”


Based on the results of the second annual survey and analysis, Fayetteville, N.C., was named the top-performing city overall.


Top-ranking cities were also identified in each of the core elements:

  • Dynamically Planned – Las Vegas, NV
  • Broadly Partnered – Olathe, KS
  • Resident-Involved – Seattle, WA
  • Race-Informed – Louisville, KY
  • Smartly Resourced – San Antonio, TX
  • Employee-Engaged – Fayetteville, NC
  • Data-Driven – San Diego, CA

"It's encouraging to see city governments doing the hard work to build Equiptcapabilities, particularly in areas as complex as racial equity, resident engagement and evidence-based policymaking,” says Steven Bosacker, principal of public sector and partnerships at Living Cities. “The cities we're recognizing this year are showing the way to the future."


About Governing:

Governing covers politics, policy and management for state and local government leaders. Recognized as the most credible and authoritative voice in its field, Governing provides non-partisan news, insight and analysis on budget and finance; transportation and infrastructure; workforce and economic development; health and human services and more.

Governing is a division of e.Republic, the nation's only media and research company focused exclusively on state and local government and education.

About Living Cities:

Living Cities harnesses the collective power of 18 of the world's largest foundations and financial institutions to develop and scale new approaches for creating opportunities for low-income people and improving the cities where they live. Its investments, research, networks, and convenings catalyze fresh thinking and combine support for innovative, local approaches with real-time sharing of learning to accelerate adoption in more places. Additional information can be found at


Click here to read the Equpt to Innovate white paper.


What we do.

The Strategic Performance Analytics office manages strategic planning activities, monitors and reports on organizational performance, and coordinates staff legislative affairs activities.  

Strategic planning is critical to organizational success.  It involves developing, maintaining,  and adhering to an organizational vision, mission, and set of strategic goals.  Strategic planning helps an organization determine where it wants to go in order to achieve the greatest success.  The City of Fayetteville's strategic planning process involves brainstorming with City Council, staff, and, most importantly, residents to determine short and long term direction for the City.  The City accomplishes this through staff strategic planning meetings, a yearly City Council strategic planning retreat, and periodic Cafe Conversation events with residents.

Organizational performance monitoring allows the City to understand whether it is properly aligned with the goals established in strategic planning and whether it is achieving those goals.  Performance data is collected periodically on a number of metrics, analyzed to identify trends, and reported to residents so that they might have access to how their City government is performing and how their tax dollars are being utilized.






Rebecca Jackson, Director- Strategic Performance Analytics

McMillan, Christopher

  • Departments:City Manager's Office, Strategic Performance Analytics
  • Title:Management Analyst
  • Phone:(910) 433-1223
  • Email:
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