Partner Agencies & Services

Helping you find the right agency for services outside the City of Fayetteville’s jurisdiction. This page explains common services not provided by the City, and directs you to the appropriate county, state, or other agencies that handle them. It’s meant to quickly guide residents to the right place for help, and it’s also used by the City’s GXA chatbot to give you accurate redirects.

Last Updated: 05/01/2026

Animal Services/Animal Control

• Not Provided by the City:
  The City of Fayetteville does not operate animal control or shelter services.
• Handled By:
  Cumberland County Animal Services
  Website: https://www.cumberlandcountync.gov/departments/animal-services-group/animal-services
  Phone: 910-321-6852
• What This Agency Does:
  Cumberland County Animal Services handles animal control, pet adoptions, lost and found pets, and enforcement of animal-related ordinances. They operate the county animal shelter and respond to reports of stray or dangerous animals. Residents can adopt pets, report animal cruelty, or request assistance with animal-related concerns.
• Common Keywords / User Intents:
  animal control, stray dog, lost pet, adopt a pet, animal shelter, dog bite, barking dog complaint, animal cruelty, pet licensing, rabies vaccination
• Sample Redirect Response:
  “Animal control and shelter services are provided by Cumberland County Animal Services, not the City of Fayetteville. You can contact them at 910-321-6852 or visit their website to report an issue, adopt a pet, or find a lost animal.”

Arts & Cultural Programming

• Not Provided by the City:
  The City of Fayetteville does not directly manage arts grants, public art installations, or cultural programming.
• Handled By:
  Fayetteville Cumberland County Arts Council
  Website: https://www.theartscouncil.com/
  Phone: 910-323-1776
• What This Agency Does:
  The Arts Council of Fayetteville/Cumberland County supports local artists and cultural organizations through grants, public art initiatives, and community events. They manage the Arts Center in downtown Fayetteville and coordinate programs like 4th Fridays, gallery exhibitions, and arts education outreach. Residents can apply for grants, attend events, or explore local arts opportunities through the Council.
• Common Keywords / User Intents:
  arts council, art grants, public art, Fayetteville arts events, gallery exhibits, 4th Friday, arts funding, cultural programs, artist support, arts education
• Sample Redirect Response:
  “The City of Fayetteville doesn’t manage arts programming or public art directly. That’s handled by the Fayetteville Cumberland County Arts Council. You can visit https://www.theartscouncil.com/ or call 910-323-1776 to learn about local events, grants, or how to get involved in the arts community.”

Elections & Voter Services

• Not Provided by the City:
  The City of Fayetteville does not run elections or maintain voter registration for residents.
• Handled By:
  Cumberland County Board of Elections
  Website: https://www.cumberlandcountync.gov/elections
  Phone: 910-678-7733
• What This Agency Does:
  The County Board of Elections oversees voter registration and all local, state, and federal elections in Cumberland County. Residents can register to vote, update their address or party affiliation, find their polling place, get voter photo ID cards, and view election dates and results through this office. They also handle early voting, absentee ballots, and poll worker training.
• Common Keywords / User Intents:
  register to vote, voter registration, voting location, polling place, absentee ballot, voter ID, election dates, election results, voting early, ballot drop-off
• Sample Redirect Response:
  “It looks like elections and voter registration are handled by the Cumberland County Board of Elections, not the City of Fayetteville. You can visit their website or call 910-678-7733 for help with registering to vote, finding your polling place, or other election questions. Hope this points you in the right direction!”

DMV (Driver’s Licenses / IDs / Vehicle Registration)

• Not Provided by the City:
  The City of Fayetteville does not issue driver’s licenses, ID cards, or vehicle tags/registration.
• Handled By:
  N.C. Division of Motor Vehicles (NCDMV)
  Website: https://www.ncdot.gov/dmv
  Phone: 919-715-7000 (State DMV customer service)
• What This Agency Does:
  The NCDMV (a state agency) handles all driver and vehicle services. This includes issuing driver’s licenses, learner’s permits, and state ID cards; administering driving tests; and handling vehicle title and registration and license plate issuance. For local assistance, Fayetteville has DMV driver’s license offices and license plate agencies (for example, on Gillespie St. and on Clinton Rd.). You can renew your license, take driving exams, or register a vehicle at those offices. The DMV also manages handicap placards, state ID renewals, and vehicle tax integration with registrations.
• Common Keywords / User Intents:
  DMV office, renew driver’s license, get NC ID, vehicle registration, car tags, license plate, driver’s test, title transfer, update address on license
• Sample Redirect Response:
  “I’m sorry, the City of Fayetteville doesn’t handle driver’s licenses or vehicle registrations. Those are run by the North Carolina DMV. You can visit the NCDMV website or call 919-715-7000 for help. In Fayetteville, the DMV has local offices for licenses and tags — I can get you their information if that would help!”

Dogwood Festival

• Not Provided by the City:
  The City of Fayetteville does not organize or manage the Dogwood Festival.
• Handled By:
  The Dogwood Festival
  Website: https://www.thedogwoodfestival.com/
  Phone: 910-323-1934
• What This Agency Does:
  The Dogwood Festival is a nonprofit organization that hosts Fayetteville’s annual Dogwood Festival and related events throughout the year. The festival features live music, food vendors, family activities, and cultural performances. Residents can find event schedules, vendor applications, and volunteer opportunities on the website.
• Common Keywords / User Intents:
  Dogwood Festival, Fayetteville events, spring festival, live music, food trucks, vendor application, community events, outdoor concerts, festival schedule
• Sample Redirect Response:
  “The Dogwood Festival is organized by a nonprofit, not the City. You can visit https://www.thedogwoodfestival.com/ or call 910-323-1934 to learn more about upcoming events, vendor opportunities, or how to get involved.”

Courts, Jury Duty & Tickets

• Not Provided by the City:
  The City of Fayetteville does not operate the courts or handle jury service, traffic tickets, or court fines.
• Handled By:
  Cumberland County Courthouse (NC Judicial Branch)
  Website: https://www.nccourts.gov/locations/cumberland-county
  Phone: 910-475-3000 (Clerk of Court’s main office)
• What This Agency Does:
  The Cumberland County Courthouse is part of the North Carolina state court system. It manages all court cases (traffic, civil, criminal, family, etc.), oversees jury duty summons and service, and processes payments for court fines or traffic tickets. The Clerk of Court’s office can help lookup court dates, accept ticket payments, and answer questions about court records. If you received a speeding ticket or citation, need to report for jury duty, or have paperwork for civil or small claims court, you will work with the county court, not the City.
• Common Keywords / User Intents:
  court date, pay traffic ticket, jury duty, courthouse, court fine, ticket payment, summons, small claims court, Clerk of Court, jury selection
• Sample Redirect Response:
  “I see you have a court-related question. The City of Fayetteville doesn’t handle court cases or tickets — those are handled by the Cumberland County Courthouse. You should contact the Clerk of Court’s office at 910-475-3000 or visit their website for information on your traffic ticket or jury summons. They’ll be able to assist you further.”

Jails & Inmate Information

• Not Provided by the City:
  The Fayetteville Police Department makes arrests, but the city does not run the jail or maintain inmate records. Jail custody is a county function.
• Handled By:
  Cumberland County Sheriff’s Office – Detention Center
  Website: https://cumberlandsheriffnc.gov/detention-center
  Phone: 910-672-5630 (Jail Information Desk)
• What This Agency Does:
  The Cumberland County Sheriff’s Office operates the county jail (Detention Center). They manage all inmates arrested in Fayetteville/Cumberland County, including maintaining an inmate lookup database, handling visitation schedules, inmate mail, and release/bail information. If you are trying to locate someone in custody or have questions about jail procedures, the Sheriff’s Detention Center can help. They provide information on bail amounts, visitation hours, inmate phone calls, and what you can or cannot bring an inmate. The Sheriff’s Office is also responsible for inmate transport and court security.
• Common Keywords / User Intents:
  county jail, inmate search, Cumberland jail, Cumberland County Detention Center, inmate visitation, send money to inmate, bail, jail phone number, inmate release
• Sample Redirect Response:
  “The Fayetteville Police Department doesn’t operate the jail or have inmate information. The Cumberland County Sheriff’s Office runs the Detention Center. You can use their online inmate search or call their jail information line at 910-672-5630 to find an inmate or get visitation and bail info. I hope that helps you connect with the right resource!”

Property Taxes & Assessments

• Not Provided by the City:
  The City of Fayetteville does not assess or bill property taxes directly (even City property taxes are billed through the county).
• Handled By:
  Cumberland County Tax Administration
  Website: https://www.cumberlandcountync.gov/tax
  Phone: 910-678-7507
• What This Agency Does:
  The County’s Tax Administration office is responsible for appraising property values and collecting property taxes for all jurisdictions in the county, including the City of Fayetteville. They send out annual property tax bills for real estate and personal property (such as vehicles) and handle tax payments. They also manage property assessments, tax relief programs (for seniors, veterans, etc.), and handle property tax listing each year. If you have questions about your property valuation, want to appeal an assessment, or need to pay your tax bill, you’ll contact this county office.
• Common Keywords / User Intents:
  property tax bill, pay property taxes, tax office, property assessment, tax value, tax receipt, property appraisal, tax exemption, tax delinquency
• Sample Redirect Response:
  “Property tax matters aren’t handled by the City of Fayetteville. Cumberland County Tax Administration takes care of assessments and tax bills in the city. You should reach out to them at 910-678-7507 or via their website to get info on your property taxes or assessments. They’ll be able to assist you with payments or any valuation questions.”

Public Records Requests - County

• Not Provided by the City:
  The City of Fayetteville does not manage public records requests for county-level documents.
• Handled By:
  Cumberland County Public Records Portal
  Website: https://cumberlandcountync.nextrequest.com/
• What This Agency Does:
  Cumberland County provides a centralized online portal for submitting and tracking public records requests. Residents can request access to county documents such as meeting minutes, contracts, reports, and other public records. The portal allows users to search past requests and receive updates on the status of their submissions.
• Common Keywords / User Intents:
  public records request, FOIA, open records, county documents, meeting minutes, public information, NextRequest, records portal, transparency, government records
• Sample Redirect Response:
  “To request public records from Cumberland County, please use their online portal at https://cumberlandcountync.nextrequest.com/. The City of Fayetteville does not manage county-level records, but the portal makes it easy to submit and track your request.”

Public Schools (K–12) / School District Enrollment

• Not Provided by the City:
  The City of Fayetteville does not operate public schools or manage school enrollment.
• Handled By:
  Cumberland County Schools (CCS)
  Website: https://ccs.k12.nc.us
  Phone: 910-678-2300
• What This Agency Does:
  Cumberland County Schools is the public school district serving Fayetteville and all of Cumberland County. They run all K–12 public schools, set school attendance zones, and manage student enrollment and transfers. Parents can contact CCS to register a child for school, find which school their address is assigned to, or inquire about school choice programs. The school system handles everything from school bus transportation and special education services to school calendars and student records. If you have questions about public school enrollment requirements, school uniforms, or academic programs, CCS is the right point of contact (not City Hall).
• Common Keywords / User Intents:
  enroll in school, school assignment, school district, Cumberland County Schools, register child for school, school transfer, school boundary, public school calendar, kindergarten enrollment
• Sample Redirect Response:
  “Fayetteville’s public schools are run by Cumberland County Schools, not the City of Fayetteville. For enrolling your child or any K–12 school questions, you’ll need to reach out to CCS at 910-678-2300 or visit their website. They can help you with school assignments, registration, and other education services.”

Public Libraries

• Not Provided by the City:
  The City of Fayetteville does not operate the public library system.
• Handled By:
  Cumberland County Public Library
  Website: https://www.cumberlandcountync.gov/library
  Phone: 910-483-7727
• What This Agency Does:
  The Cumberland County Public Library system runs all public libraries in the area. They provide library cards to residents, lend out books, ebooks, and other materials, and offer public computer access and free Wi-Fi at library branches. The library hosts educational programs, story time for kids, book clubs, and other community events. You can ask librarians for research help, use study rooms, or access online databases through the library. If you have questions about library hours, locations, or how to get a library card, the County Library is the agency to contact.
• Common Keywords / User Intents:
  library card, Fayetteville library, check out books, library hours, library branch, public computer lab, library events, storytime, book rental, library catalogue
• Sample Redirect Response:
  “The City of Fayetteville doesn’t manage the public libraries; they’re run by the Cumberland County Public Library system. You can contact the library at 910-483-7727 or visit their website for information on getting a library card, borrowing books, or upcoming programs. They’ll be happy to help with all your library needs!”

Public Health (Clinics, Vaccines, Disease Control)

• Not Provided by the City:
  The City of Fayetteville does not have a health department or clinics for public health services.
• Handled By:
  Cumberland County Department of Public Health
  Website: https://www.cumberlandcountync.gov/public-health
  Phone: 910-433-3600
• What This Agency Does:
  The county Health Department provides community health services and clinics for residents. This includes immunizations (e.g. childhood vaccines, flu shots), family planning and prenatal clinics, STD/HIV testing, and the Women, Infants & Children (WIC) nutrition program. They also handle restaurant inspections and environmental health, monitor and respond to disease outbreaks, and offer health education programs. If you need a vaccination, health screening, birth control services, COVID-19 information, or an official health record, the Department of Public Health can assist.
• Common Keywords / User Intents:
  health department, immunizations, WIC program, free clinic, STD testing, vaccines, health inspections, prenatal clinic, disease outbreak, public health clinic
• Sample Redirect Response:
  “The City of Fayetteville doesn’t run public health or clinic services. Those are handled by the Cumberland County Health Department. You can call them at 910-433-3600 or check their website for clinics (like vaccines, WIC, or health screenings). They’ll make sure you get the info or services you need to stay healthy.”

Vital Records (Birth/Death Certificates, Marriage Licenses)

• Not Provided by the City:
  The City does not issue birth or death certificates, nor marriage licenses or name changes — these are handled at the county level.
• Handled By:
  Cumberland County Register of Deeds
  Website: https://ccrod.org
  Phone: 910-678-7795
• What This Agency Does:
  The Register of Deeds is the official record-keeper for vital records in the county. They issue marriage licenses and maintain the records of all marriage certificates for the county. They also provide certified copies of birth and death certificates for events that occurred in Cumberland County. If you were born in Cumberland County or need a relative’s death certificate, you can request a certified copy from this office (in person or online). Births or deaths from other counties are typically obtained from the county of occurrence or the NC state vital records office, though the Cumberland ROD can issue some statewide birth certificates via a special system. Name change records are also filed with this office.
• Common Keywords / User Intents:
  get birth certificate, get death certificate, marriage license Fayetteville, marriage records, copy of birth certificate, vital records office, register of deeds, marriage license application, name change certificate
• Sample Redirect Response:
  “The City of Fayetteville doesn’t handle vital records like birth/death certificates or marriage licenses. Those are provided by the Cumberland County Register of Deeds. You can reach them at 910-678-7795 or via their website to request a record or apply for a marriage license.”

Social Services & Public Assistance (SNAP, Medicaid, TANF)

• Not Provided by the City:
  The City does not administer social benefit programs (such as food stamps, Medicaid, cash aid, etc.).
• Handled By:
  Cumberland County Department of Social Services (DSS)
  Website: https://www.cumberlandcountync.gov/dss
  Phone: 910-323-1540
• What This Agency Does:
  Cumberland County DSS handles public assistance programs and welfare services for residents. They help eligible individuals and families apply for and receive Food and Nutrition Services (SNAP), Medicaid and NC Health Choice, and Work First Family Assistance (TANF). They also manage Child Care Assistance vouchers, emergency assistance programs, and protective services for children and adults.
• Common Keywords / User Intents:
  food stamps, SNAP benefits, EBT card, Medicaid application, welfare office, public assistance, DSS office, child protective services, energy assistance, cash aid, Work First
• Sample Redirect Response:
  “The City of Fayetteville doesn’t provide social services like SNAP or Medicaid directly. Those programs are run by Cumberland County DSS. You can contact DSS at 910-323-1540 or visit their website to apply for assistance.”

Housing Assistance / Section 8

• Not Provided by the City:
  The City of Fayetteville's Economic and Community Development department supports some housing initiatives, but the City does not administer Section 8 housing vouchers or public housing directly.
• Handled By:
  Fayetteville Metropolitan Housing Authority (FMHA)
  Website: https://www.fmhanc.org
  Phone: 910-483-3648
• What This Agency Does:
  FMHA provides affordable housing through Public Housing and Housing Choice Voucher (Section 8) programs. They manage applications, waiting lists, and eligibility requirements, and offer programs to support long-term self-sufficiency.
• Common Keywords / User Intents:
  Section 8, low-income housing, housing voucher, public housing, rental assistance, apply for Section 8, affordable housing Fayetteville
• Sample Redirect Response:
  “Housing assistance programs like Section 8 are handled by the Fayetteville Metropolitan Housing Authority, not the City of Fayetteville. Contact FMHA for help with applications and eligibility.”

Utilities (Electric, Water, Sewer)

• Not Provided by the City:
  The Fayetteville Public Works Commission (PWC) is proud to serve the Fayetteville/Cumberland County area as a hometown utility and provide reliable electric, water and sewer services with rates that are among the lowest in the state.
• Handled By:
  Fayetteville Public Works Commission (PWC)
  Website: https://www.faypwc.com
  Phone: 910-483-1382
• What This Agency Does:
  Fayetteville PWC is proud to serve the Fayetteville/Cumberland County area as a hometown utility and provide reliable electric, water and sewer services with rates that are among the lowest in the state.
• Common Keywords / User Intents:
  Fayetteville PWC, PWC, Fayetteville Public Works Commission, Public Works Commission, public utility, utility, water, sewer, electric, electricity, power, power outage, power outages, restore power, shut off power
• Sample Redirect Response:
  “Questions regarding electrical, water and sewer should be directed to the Fayetteville Public Works Commission (PWC). PWC, as a Public Authority, is a separate legal entity from the City of Fayetteville.