Customer Support

Things you will need

• Bus Schedule
• Bus Fare (cash or a pass)
• Know Your Origin and Destination

Steps to Ride FAST

1. Determine how to get where you want to go. You can use your schedule and map to determine which bus route you need to take and if you need to transfer at any point. If you aren't sure which bus route to take, you can call the Information Center at 910-433-1747.
2. Before you call, you will need to have the following information ready. The closest bus stops to your starting point (a street address is helpful, but at a minimum, please have the route number from that bus stop sign ready) and your final destination.
3. Wait at the bus stop: Check your schedule to determine when the next bus should arrive.
4. When you see the bus is arriving, make sure that you have your fare ready. The fareboxes only accept prepaid bus passes, $1.00 bills, and coins. Please have exact change; bus operators do not carry change. If you aren't sure how much the fare is, check your schedule or ask the bus driver. You can also view "Fares and Passes" information on our website.
   • If you are making more than 2 trips in one day, it will be more economical to purchase a day pass. You can do this when you board the bus.
   • If you need to purchase any other kind of pass, you will need to do so at the FAST Transit Center (505 Franklin Street). Carlie C's locations offer a limited selection of bus passes as well. Please see the Fares and Passes page for more information.
   • Hint: If you ride the bus often, it may be more economical to buy a multi-day pass. You may also be eligible for a reduced fare.
5. Wait until the bus driver indicates that you can board. Sometimes they need to lower the bus or deploy a ramp first in order to assist other passengers.
6. When you get on the bus, say hello to the driver! It is a nice thing to do and it can make a person's day.
7. If you are not sure where you need to get off, ask the driver when you get on the bus. He or she can assist you with getting to the correct stop.
8. If there are empty seats, please sit down. If the bus is full, please make sure that you hold on to the handrails and support poles to steady yourself.
9. If the bus is full and an elderly or disabled person boards, please offer your seat to that person. It is the courteous thing to do.  The operator may ask you to move from the fold down seats near the front of the bus if a wheelchair needs to be loaded.
10. While you are on the bus, you must obey the Riders Rules of Conduct. They are posted on all of the buses, or you can view them.
11. When your stop is coming up next, pull the yellow cord on the side of the bus, next to the windows. This will alert the driver that someone wants to get off. If you do not do this, and there isn't anyone waiting at the stop to board, the driver may not stop. FAST buses do not automatically stop at every bus stop.
12. When the bus stops, please exit via the back door of the bus. The front door of the bus is reserved for passengers that are boarding and for those that need to use the ramp.
13. Have a great day!

Fayetteville Area System of Transit has established a Rider Rules of Conduct Exclusion Policy to outline conduct deemed inappropriate on FAST vehicles, properties, bus shelters, bus stops, and transfer points. This policy is intended to provide a safe, secure, and comfortable environment for all FAST employees and passengers.

The rules listed below, are not all-inclusive; as additional rules and regulations may apply.

Acts Prohibited

The following actions, activities and behaviors are against our rules and will not be tolerated on FAST vehicles and in our facilities:

1. Verbal threats or physical assault (fighting) against any FAST employee or passenger.
2. Possession, distribution, and/or being under the influence of narcotics, illegal drugs, and/or drug paraphernalia.
3. Weapons (pistols, rifles, knives or swords) or other objects which are dangerous in nature.
4. Eating or drinking (only water-in a clear container with a screw-top lid will be permitted).
5. Smoking (including electronic cigarettes), chewing tobacco, or carrying lighted tobacco onto FAST vehicles or inside of FAST facilities.
6. Indecent, profane, boisterous, unreasonably loud, demeaning, or disrespectful behavior.
7. Physical or sexual contact with FAST employees or passengers.
8. Playing of audio devices without the use of personal earphones / headsets.
9. Standing in front of the Standee Line (yellow or white line on the floor of the vehicle-near the driver's seat).
10. Animals are not allowed on vehicles or inside facilities - except for authorized service animals.
11. Large articles, packages, baggage, non-collapsible strollers or baby buggies which block vehicle aisles/walkways.
12. Loitering, soliciting for contributions, distributing of any materials on FAST properties.
13. Children under (5) five years of age must be accompanied by an older, responsible adult.
14. Roller-skating, roller-blading, skateboarding, or sitting on hand-rails at transfer points or inside FAST vehicles.
15. Unsafe behavior which may endanger FAST employees and/or passengers.
16. Hanging out, reaching out, or putting anything out of FAST vehicle windows.
17. Refusal to pay a fare or refusal to show appropriate fare media to a FAST vehicle operator, when requested.
18. Misuse of fare media, including counterfeit or stolen fare media.
19. Obstructing or interfering with the safe operation of FAST vehicles.
20. Motorized bikes, gasoline/fuel combustion-type vehicles, or oversized wheelchairs which exceed ADA guidelines.
21. Fighting, instigating fights, or threatening acts of violence against FAST employees and/or passengers.
22. Display of drunken behavior which may endanger FAST employees and/or passengers.
23. Boarding vehicles and/or entering facilities without proper clothing (must wear shoes and shirt at all times).
24. Stealing or willfully damaging, defacing or destroying City property.
25. Indecent exposure.

Procedure

An operator or other authorized representative shall make one request for the prohibited behavior to cease/stop. If the behavior continues, then additional authorities personnel may be called to respond immediately.

If physical contact/violence is involved-then Law Enforcement must be notified at once.

Violations of these rules may result in person(s) being excluded from use of FAST services permanently  and may include criminal charges, and arrest by local, state, and/or federal law enforcement authorities.  

Copies of the entire policy, including exclusion appeal procedures, are available at the FAST Transit Center, located at 505 Franklin Street, Fayetteville, NC 28301

Rider Rules of Conduct & Exclusion Policy(PDF, 323KB)

Bikes on Buses

All FAST Transit buses are equipped with bike racks on the front of each bus. Our easy-to-use bike racks can hold two bikes and are available on a first-come, first-served basis. Only two-wheeled adult and children's bikes fit on the bus bike racks. Motorized bikes are not allowed on any bus racks. If the bike rack is full, you will have to wait for the next bus.

Bicycles are not permitted inside the bus due to safety concerns. However, bicycles that can be collapsed and folded into a carry-on bag are permitted as long as they are not placed in a seat that would force another passenger to stand.

Eight Steps for Using the Bus Bike Rack

Remember that FAST is not liable for any damage to your bike, or other property connected with the bicycle, so be sure to load your bike securely onto the rack as follows:

• Step 1: Before the bus arrives at your stop, please make sure that bike pumps and water bottles are secure so that they do not fall off during the bus trip.
• Step 2: When the bus arrives at your stop, indicate to the Operator that you will be loading your bicycle onto the rack. Remember to look closely before stepping off the curb to load and unload your bike.
• Step 3: To release the rack, squeeze the center handle and slowly lower it. If the rack is already lowered and a bike is in position, use the other available bike wheel well. If the bike rack is full, please wait for the next available bus.
• Step 4: After lowering the rack, lift your bicycle into the available wheel well, making sure that the front wheel is placed on the side labeled "front wheel." If only one bike is being loaded, use the position nearest the bus handlebars toward the curb.
• Step 5: Pull out and up on the support arm and hook the arm securely over the top of your front wheel. A spring pulls the arm back and holds the bike securely in place.
• Step 6: When you reach your destination, notify the Operator that you will be unloading your bicycle and use the front door to exit the bus. Raise the support arm up off the tire and return it to its original position.
• Step 7: Lift your bike out of the bike rack. If the bike rack is empty, please return the rack to its upright position.
• Step 8: Step away from the bus and onto the curb with your bike. Indicate to the Operator that you are clear of the bus.

Reminder: Fayetteville Area System of Transit is not responsible for lost or stolen bicycles. It is advised to sit near the front of the bus so that you may monitor your bike during your ride.

If you have questions about using bus racks, please call us at (910) 433-1747.

Public Transportation Agency Safety Plan

FAST has developed a safety plan that includes processes and procedures to implement the principles of Safety Management Systems (SMS).  The Federal Transit Administration (FTA) published the Public Transportation Agency Safety Plan (PTASP) Final Rule on July 19, 2018, in an effort to improve public transportation safety by guiding transit agencies to more effectively and proactively manage safety risks in their systems. 

Urban transit operators are required to review, update, and certify their plans annually.  The FAST PTASP identifies, assesses, and seeks to mitigate risks.  It also sets forth strategies to minimize exposure to hazards, improve FAST’s safety training program, establishes safety performance targets.

• Public Transportation Agency Safety Plan(PDF, 17MB)

Service Standards & Policies

Service standards and guidelines serve as useful policy tools that reflect the mission and goals of the transit organization.  These define attributes of service design and delivery, as well as create an objective set of criteria under which existing services, proposed alterations to services and prospective new services are evaluated.  Service standards also provide a basis for the open and equitable allocation of budget-limited-service resources in accordance with the Title VI and Environmental Justice requirements.

• Transit-Service-Standards.pdf(PDF, 329KB)

Transit Development Plan 

The 2022-2032 City of Fayetteville Transit Development Plan (TDP) updates the plan previously completed in May 2014. The ten-year plan provides a business development plan for the transit agency over the next decade and beyond. It provides recommendations related to improved services, infrastructure, technology, plans and policies.  

• Transit Development Plan(PDF, 20MB)

Title VI Notice to the Public

The Fayetteville Area System of Transit (FAST) is committed to ensuring that no person is excluded from participation in, or denied the benefits of, its transit services or programs on the basis of race, color and national origin as afforded by Title VI of the Civil Rights Act of 1964, as amended.

No person or group of persons limited English individuals, minority or low-income populations will be discriminated against with regard to fares, routing, scheduling, quality of transportation service, frequency of service, age and quality of transit vehicles assigned to routes, quality of stations and location of routes will not be determined on the basis of race, color, national origin, age or disability.

Translation and interpretation services will be provided free of charge:

• To Transit users
• At events sponsored by FAST for its transit projects and services

FAST, as a federal grant recipient, is required by the Federal Transit Administration (FTA) to conform to Title VI of the Civil Rights Act of 1964 and its amendments. Therefore, the FAST mission includes the equal and equitable access to its programs, activities, and services.

• 2021-2024 FAST Title VI Plan 

If you believe the FAST has denied you access, benefits or excluded you from participation on services because of your race, color and/or national origin you may file a written complaint within 180 days of the alleged act of discrimination with the Fayetteville Area System of Transit, the U.S. Department of Justice or the FTA at:

Attn: Title VI Coordinator
Fayetteville Area System of Transit
455 Grove Street
Fayetteville, NC 28301

Attn: Title VI Program Coordinator
East Building, 5th Floor - TCR
1200 New Jersey Avenue, S. E. 
Washington, DC 20590

You may also email us directly at TitleVI@FayettevilleNC.gov. FAST will strive to complete the investigation within 90 days of receipt of the complaint.

FAST Complaint Form(PDF, 491KB)

Notice to the Public- English(PDF, 1MB)

Notice to the Public - Spanish(PDF, 1MB)

EEO Statement 

Fayetteville Area System of Transit’s (FAST) mission is to improve quality of life by connecting people and places with safe, efficient, reliable, courteous, and innovative transportation. We strive to create a professional environment reflecting the Fayetteville community in which we serve. FAST is committed to ensuring that no person is excluded from participation in, or denied the benefits of, employment opportunities (including but not limited to, recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation) based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

2020-2024 EEO Program(PDF, 1MB)

FAST Lost and Found is located at the dispatch office and is open during operating hours at 505 Franklin Street, Fayetteville NC 28301. 

Items left on buses or on FAST property will be held no more than 30 days.  FAST will keep a record of items found and will make an attempt to return them to their owners.

To ensure lost items are returned to the rightful owner(s), the person claiming the item(s) will need to provide a full description.  For cell phones and other valuable items additional proof of ownership will be required.  All Claimants must provide a photo identification which will be copied, and they must sign for the item(s) they are retrieving before it/they will be released to them.  

Items will be held according to the following guidelines:

• Items which may be disposed of immediately include toiletries, food items carried in plastic bag(s), travel cups, soiled or dirty clothes and related items.  
• Lost clothing, backpacks and other fabric items will be held at the FAST Transit Center, 505 Franklin Street, Fayetteville N.C. 28301. If not claimed within 48 hours they will be disposed of.
• Lost glasses, keys, phones, and prescriptions will be held at the FAST Transit Center, 505 Franklin Street, Fayetteville N.C. 28301 for 30 days. If they are not claimed within that time they will be disposed of. Glasses and phones are donated, and prescriptions are given to the Fayetteville Police Department for disposal.
• Lost wallets or cash will be held at the FAST Transit Center, 505 Franklin Street, Fayetteville N.C. 28301 for 30 days. If not claimed within that time they will be turned over to the Fayetteville Police Department.
• Bicycles will be kept at the FAST Transit Center, 505 Franklin Street, Fayetteville N.C. 28301 for 30 days. After 30 days the bicycle(s) will be donated to an organization that refurbishes them for people in the community.
• Dangerous / hazardous Items will be immediately turned over to the Fayetteville Police Department.
• FAST is not responsible for personal items lost or left on the buses, FAST Transit Center or at bus stops.

The FAST Community Room, located at 505 Franklin Street, is available to individuals or organizations to rent on a first come, first served basis with applicable fees paid in full.  Reservations are accepted at the FAST Center Administrative Office, on the second floor at 505 Franklin Street, Fayetteville, NC 28301.  Office hours are 8 a.m.-5 p.m. Monday-Friday. Call 433-1288 for more information.

Rental Rates

• Nonprofit Organizations: $200 deposit & $130 for 1 to 4 hours, plus $25 each additional hour up to 8 hours maximum.
• For Profit Organizations: $200 deposit & $260 for 1 to 4 hours, plus $50 each additional hour up to 8 hours maximum.
• City Sponsored or Affiliated Agencies: Fees may be waived by City Manager or designee.

Rental Information

• Full rental fee and deposit are required before facility is reserved
• Reservations can be taken up to one year in advance
• Reservations have priority and guarantee use of the assigned area only
• ALCOHOLIC BEVERAGES ARE PROHIBITED
• Room Rentals: The department will grant use of tables and chairs available at the center. All other equipment desired will be the responsibility of the user. Setup and Breakdown will be the users’ responsibility.

Deposits

The user is responsible for leaving area clean and is liable for any damages occurring during use.  If area(s) and equipment(s) are left in good condition or replaced with equipment of equal value, the deposit will be returned and if not, the deposit will be forfeited.

Refunds/Cancellations

• Cancellations may be made up to 2 weeks prior to the day of the event with a full refund of the deposit/fee
• Cancellations made less than 2 weeks prior to the event will be charged a $25 cancellation fee.
• After 2 cancellations no refunds will be given.

FAST Transit Center

505 Franklin Street
Fayetteville, NC 28301

Operating Hours

• Monday through Friday: 5:00 AM - 7:00 PM
  Saturdays: 6:00 AM - 7:00 PM
• Sundays: 8:00 AM - 7:00 PM

For Information, please call (910) 433-1747
For ADA reservations, please call (910) 433-1232

Relay North Carolina allows FAST customers to access telephone services during normal operating hours. This free service provides full telephone accessibility to people who are deaf, or otherwise hearing impaired or speech disabled. This service allows hearing callers to communicate with text-telephone (TTY) users and vice versa through specially trained operators. To use this service, dial 711 on your telephone keypad.

For general questions pertaining to the Fayetteville Area System of Transit, check our FAQs on the main FAST webpage.