Privacy Policy and Rights of Use

City of Fayetteville Privacy Policy

Our Identity and How to Contact Us

This site is owned and operated by the City of Fayetteville. Users can contact us by linking to the contact page and leaving a message detailing any questions or concerns.

Personal Information: Collection and Use

Personal Data. The City of Fayetteville collects information from users only on a voluntary basis. All private data that identifies a user is kept private unless the user chooses to include this information in his or her public profile. Items marked as private will always remain this way unless the user includes this information in items not marked as private. All private profile data is restricted and is used by administration personnel only for customer service support. The general public and registered users cannot view membership profiles of another user.

Cookies and Clear Gifs. In our effort to improve users’ site experience, the site uses cookies and clear gifs to provide pages and features that are most compatible with users’ preferences. A cookie is a small text file that is stored on a browser when a user visits a Web site. A clear gif is a graphic file, rather than a text file, that is similar in function to a cookie. Cookies and clear gifs do not identify the user personally; they simply identify the browser and track the settings, preferences, or features. When a user returns to the site, the user’s browser sends the cookie or clear gif to the City of Fayetteville Web server.

Internet Protocol (“IP”) Addresses. When users request pages from the City of Fayetteville website, our servers may log their IP address in order to improve site administration. This information, along with the other information listed above, can also be used to produce usage statistics to help us better meet the needs of users and determine specific interests.

Forum Moderation

Information posted in the forums that could possibly reveal the identity of an individual without consent will be removed.

Protecting Information

The City of Fayetteville is equipped with security measures to protect against the loss, misuse, and unauthorized alteration of the information under our control. We cannot guarantee that the information will not be lost or misused, but we make every effort to ensure that it is secured to avoid such problems.

Children's Privacy

We do not knowingly collect information from children under 13. Children under 13 are strictly prohibited from submitting personal information on this website.

Third-Party Links

The City of Fayetteville is not responsible for the privacy practices or content of any third-party sites. For your own protection, you should review the policies of similar sites to ensure they meet your personal expectations of privacy.

City of Fayetteville Mobile Apps

The City of Fayetteville is using FayFixIT, a branded version of SeeClickFix an online and mobile service request system, to power its mobile app and reporting forms. SeeClickFix is an application that allows Fayetteville residents to report non-emergency related issues. SeeClickFix can be used via the Web on a desktop computer, laptop, mobile phone, or tablet. SeeClickFix is a public application. The description entered will be visible to the public. Your display name will also be visible unless you choose to submit as Anonymous. Your email address will never be displayed publicly.

Future Changes to Privacy Policy

We reserve the right, at our discretion, to change, modify, add, or remove portions of the Privacy Policy at any time. As we do not typically use personal information except as provided for above, we are not in a position to notify each user of material changes in our Privacy Policy. We encourage you to check the Privacy Policy to remain informed of any changes.

Effective Date

This version of the Privacy Policy became effective on May 17, 2006.

Rights and Use Information

Terms of Use

The following describes the terms under which you may access and use the City of Fayetteville website as well as the use of any information posted on the City of Fayetteville website. The terms and conditions set out in this Agreement may be changed from time to time.

Terms of Registration

We reserve the right at any time and for any reason to discontinue your free registration for the Community Forums and other site functions that are reserved for registered users. The City cannot be held liable for information you choose to include in your public profile. All information in your public profile, except items marked as private, are considered public information and can be viewed. For more information you can view our privacy policy.

Users wishing to register an account on this site must be at least 13 yrs old or older. Any user under this age is strictly prohibited from registering an account on this website.

User rights and restrictions

Users may post comments, questions, and read all public information on this site. Users may not post links that lead a user to another website. User posts must be in good taste and courteous to all users and the City of Fayetteville organization. All complaints must be made using our City Services Feedback form,Work Order Request form, by e-mail, or by phone via our customer service department at 433-1FAY. The message forums are not designed for "chatting". Please refrain from posting comments that are not designed to be helpful. Please do not advertise anything. All posts that violate these restrictions will be deleted.

No Warranty

THE MATERIALS AT THIS SITE AND ANY LINKED SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE AND IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE FUNCTIONS CONTAINED AT THIS SITE WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

The City of Fayetteville does not guarantee and disclaims all liability for the quality, accuracy, completeness or timeliness of any information contained on the City of Fayetteville website. Any information contained on the City of Fayetteville website may be changed at anytime without notice.

Malicious Intent

The City monitors all traffic that visits the Webserver. This website and server is protected by federal law of the United States. Users visiting this server in an attempt to do any malicious act will be investigated. Any unauthorized transactions to our servers are prohibited.

Disclaimer of Liability

IN NO EVENT SHALL THE CITY OF FAYETTEVILLE BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS, ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THE CITY OF FAYETTEVILLE WEBSITE OR ANY USE OR RELIANCE ON ANY INFORMATION CONTAINED ON THE CITY OF FAYETTEVILLE WEBSITE HOWEVER ARISING, INCLUDING WITHOUT LIMITATION ANY LOST DATA, LOST BUSINESS PROFITS, BUSINESS INTERRUPTION, PERSONAL INJURY OR ANY OTHER PECUNIARY LOSS, WHETHER IN AN ACTION ON CONTRACT, NEGLIGENCE OR OTHERWISE, EVEN IF THE CITY OF FAYETTEVILLE HAS BEEN INFORMED OF THE POSSIBILITY THEREOF.

External Links

Links to websites outside of the City of Fayetteville website are provided as a convenience only and are not part of the City of Fayetteville website. No endorsement of any third party products or services, information, material or content referred to or included on, or linked from the City of Fayetteville website is expressed or implied. The City of Fayetteville will not link to websites who sole purpose is to provide links. The City of Fayetteville will not link to websites whose content is not directly related to the services provided by the City of Fayetteville.

Hotlinking to images, video, or audio on the City of Fayetteville website is not allowed.

Photo Gallery

Images contained in the City of Fayetteville Photo Galleries are public domain and may be used without permission from the original author or the City of Fayetteville. We ask that you use "Courtesy of the City of Fayetteville, NC" where appropriate when you identify the source of the picture.