Can I edit an application that I have already submitted?
No, once an application is submitted, it cannot be added to, deleted or changed.
Can more than one person use the login?
No, the login is assigned to one person and should not be shared.
Do I have to fill out an application?
Everyone who applies for a City of Fayetteville position is required to create an application. Once you click on the ‘Apply’ link in the upper right hand corner of the job posting, and log in, you will be walked through the City of Fayetteville application process. Make sure to completely read the job posting, which will tell you what to include in your application. You should only attach the documents that you are instructed to attach in the job posting. Applications that do not have the required documents attached may be deemed incomplete. Incomplete applications will not be considered.
Does the City of Fayetteville require candidates for employment to submit to a drug screen or physical examination?
As a condition of employment, all persons selected for employment (full-time, part-time and temporary positions) are required to pass a drug test. Only certain positions require a physical examination. All testing requirements will be included on the job posting for the position.
How do I “unlock” my account if I forgot my password?
An applicant’s account is locked after three failed password attempts. A locked account will be reactivated after thirty minutes, or it can be unlocked before thirty minutes by resetting your password using the ‘Forgot Password’ link.
How do I apply for a job?
The City of Fayetteville only accepts online applications through GovernmentJobs.com. To setup an account with GovernmentJobs.com, click the Create Account link and follow the instructions.
How do I get an email address?
Free email accounts are available through a number of providers. The City of Fayetteville does not endorse any particular provider, but examples of free providers include: Microsoft Hotmail, Yahoo, Google, Excite and AOL.
How do I know if my application was received?
You will receive a message ‘Application Submitted Successfully’ within the online system when you have submitted your application. In addition, you will receive an email confirmation to the email address provided in the application. You can also go to www.governmentjobs.com, enter your username and password (same username and password used when creating the City of Fayetteville online application), and then click on the "Applications & Status" tab.
How do I update changes to my personal information (i.e. name, address, phone number and email address)?
There is no need to contact Human Resources as you are able to update this information yourself by logging into your account. Log in to your GovernmentJobs account and click on ‘Account Settings’. Click on the ‘Edit pen’ to update your name, address, phone number, and email address.
How long does the online application process take to complete? It depends on how much information you need to input. It can take as little as 15 minutes. On average, allow approximately 30-45 minutes to complete an application. Your application can be saved as a work in progress and finished at a later time. The online application has a 30-minute time out limit, so be sure to save the information you have entered frequently or it may be lost. Click the Submit button at the end of the application for it to be received by Human Resources.
How long will my application remain "active"?
Applications remain active or on file until a hiring decision has been made. The City does not reactivate applications for future vacancies. You will receive email notification once the position you applied for has been filled.
How often is the job site updated?
Our job website is updated every Sunday with new job opportunities, if available.
How will you contact me about a position I applied for?
All communication to applicants will be via the email address provided in your application. Be sure to check your email frequently. Check your spam/junk email settings/folder if you do not receive the email. Sometimes adding the noreply@governmentjobs.com address to your contacts resolves this issue. Candidates selected to proceed to the interview phase of the recruitment process will be contacted via telephone.
I missed the deadline - can I still apply?
Once a closing date has passed, no application will be accepted or considered. Please continue to visit the website and apply for new jobs as they become available. You may also want to complete a Job Interest Notification, or Job Alert, to automatically be notified when a position you are interested in becomes available.
I need a new password, but no longer have access to the email address where the reset password email was sent.
If you don’t have access to the email address listed on your account, you will need to contact our applicant support team for assistance. For security reasons, the reset password email is sent only to the email address associated with your account. Our applicant support team will ask you a series of questions to verify your identity, and then update the email address on the account as appropriate. You may also contact the Toll-Free Applicant Support telephone line at 855-524-5627. You may leave a message at any time of the day. The approximate turn-around response time is 24 hours with a call back between the hours of 11:00 AM to 8:00 PM Eastern Time.
I requested a reset password link but have not received it. How long does it normally take?
Password reset emails are sent immediately, but delivery can depend on your email provider. Check your spam/junk email settings/folder if you do not receive the email. Sometimes adding the noreply@governmentjobs.com address to your contacts resolves this issue. If the email is still is not received, contact technical support at your email service provider to determine if the reset password email is being filtered out or blocked.
I started applying for a Current Opening, but I had to save and come back later. How do I finish applying?
To finish applying for a current opening, log into your profile with your username and password. Click on your user name in the upper right hand corner and select “Applications” from the drop down menu. Click on “Incomplete” and then click on the job title of the position for which your application is incomplete. Your online application and required attachments must be submitted by the closing date and time identified on the position’s Current Openings page. Once a position closes, it will be removed from the web site and applications will not be accepted.
If I already have a GovernmentJobs account, can I use that to apply to City of Fayetteville jobs?
Yes. In fact the only way to apply for City of Fayetteville jobs is through GovernmentJobs.com. If you already have an account, just click on the ‘Apply’ link on the job posting for the position you wish to apply for. This will take you to the log-in page, where you can either log in or create an account. Once you have an account, you just need to log in and begin your application process to apply for City of Fayetteville positions. For a full tutorial on completing the online application and other helpful tips, refer to GovernmentJobs.com’s Online Employment Application Guide.
If I have a resume, can I just submit that?
No. Even if a resume is required, all applicants must complete the relevant sections of the online application: personal information, work history, education, agency-wide questions and supplemental questions (if applicable). If an online application is left blank and only includes a resume, the application will be deemed incomplete and will not be considered.
What do I need to get started?
Access to a computer with a web browser program and internet connection An email address Information you will need to complete your application (cover letter, resume, references, education and work history etc.)
What if I am not chosen for a position?
The City of Fayetteville’s objective is to hire the best qualified person for each job, and vacancies are very competitive. Numerous qualified candidates will apply for the same position. Regret notices will be sent to applicants not selected after the position has been filled. Notices will be sent via email to the email address you provided at the time of application. If you are not successful in getting one job, we encourage you to continue to check our job openings for other jobs that you are qualified for.
What if I am not ready to fill out or cannot complete the application at this time?
No application is submitted until you click the ‘Accept & Submit’ button. If at any time you do not want to or cannot complete your application, save your work, then logout. You can always log back in the system at a later time by using your Username and Password to complete your application.
What if I do not have a computer or access to the web?
There are a number of ways to access fayettevillenc.gov/jobs: 1. You may use public computers located at your local Public Libraries. 2. Contact your local NC Workforce or Employment Security location to see if they have computers that are free to job seekers. Call each location to verify hours of operation and computer availability. 3. Borrow the computer access from a friend or family.
What if I forgot to add an attachment?
An attachment cannot be added once the application has been submitted.
What if I share an email address with another person?
The system only allows one email address to be associated with each GovernmentJobs account.
What if when I create a new account it says my email address is already in use?
If you receive this message, it means there is an account associated with that particular email address. You may have applied with an employer in the past that is a GovernmentJobs customer. Your username and password are retrievable via the “Forgot Username” or “Reset Password” links. You may also contact the Toll-Free Applicant Support telephone line at 855-524-5627. You may leave a message at any time of the day. The approximate turn-around response time is 24 hours with a call back between the hours of 11:00 AM to 8:00 PM Eastern Time, Monday-Friday.) or email support@governmentjobs.com for assistance.
What is considered a complete application?
You may attach a resume; however, the application MUST include a 10-year history. Please answer all questions on the application in their entirety and your application MUST include the following: Driver’s License Number Employer information including salary, address, phone number, supervisor name, and reason for leaving for each employer Complete Education History (including High School) A complete 10-year history to include any gaps you have had between employment and/or school attendance. Applications without a 10-year history and all required information will be considered incomplete and will not be processed. Example: Office Assistant 1/2011 - present The Company 123 Hay Street Fayetteville, NC 28301 (910) 555-5555 7/2004 – 12/2010 Unemployed Student 12/2000 - 6/2004 My High School Fayetteville, NC 28301
What should I do if I am interested in a position but it is not listed on the current openings?
The City of Fayetteville does not accept applications for jobs that are not currently posted on our Careers page. If a position is not currently posted, you may go to our Job Alerts link for notification of specific jobs or job categories. Once you identify areas or positions you are interested in you will be notified when a position with that title or category is posted. The notification will be sent to the email address you provide, and is valid for twelve months.
What type of computer setup/browser is needed to apply online?
A computer or tablet with Internet access and a compatible Web browser is needed. The preferred Web browsers are the most up-to-date version of one of the following; Internet Explorer, Firefox, or Chrome.
Who do I call if I’m having technical problems?
If you are having issues with your login or have forgotten your password, use the ‘Reset Password’ link that is directly below the username/password login box. The system will generate an email containing a link to reset your password. Please be sure to check your spam/junk mail folders and also add info@governmentjobs.com and info@neogov.com to your ‘safe sender’ list. The link within the email expires after 72 hours. If you still do not receive the email notice, contact GovernmentJobs.com Customer Support at 1-855-524-5627 between 11 AM. and 8 PM. EST, Monday-Friday.
Who is considered a current City employee?
Full or part-time, regular, temporary or seasonal City of Fayetteville employees.
Who should I contact to follow-up on my application?
Applicants who are selected for interviews will be contacted directly by Human Resources or the hiring department. Due to the volume of applications we receive, we do not notify each applicant individually regarding the status of the recruitment for the position. To check the status of your application, go to www.governmentjobs.com, enter your username and password (same username and password used when creating the City of Fayetteville online application), and then click on the "Applications & Status" tab.
Will I automatically be considered for other positions if I previously submitted an application?
No. The City of Fayetteville requires a separate application for each recruitment you are applying for. Each job posting will have specific requirements that you must meet in order to be considered for the position.