Information Technology

The Information Technology Department provides technical support for all City Departments within the City of Fayetteville. With more than 20 personnel, the Department provides cost-effective technology, products and services and, in turn, helps to improve other City Department's ability to serve citizens efficiently. In addition, the IT Department fosters the creation of dynamic partnerships among City departments. Some of the ways the IT Department accomplishes these goal is by:

Promoting and facilitating the effective integration of technology into the everyday business of City government through planning, programming, training and consulting
Developing and maintaining the enterprise infrastructure necessary to connect people with information resources
Providing leadership for effective strategic and tactical planning in the use of technology resources

Programs

Policy, Planning, Operations and Administration (PPOA)

The Policy, Planning, Operations & Administration (PPOA) Program serves as the central liaison between IT and City departments, supporting technology project planning through the application of standard project management methodologies. The program oversees resource allocation, mitigates project risks, and manages vendor relationships to ensure successful project implementations. PPOA provides expert consultation on automation technology, facilitates technology procurement in compliance with city and state laws, and coordinates enterprise-wide service delivery to meet or exceed customer expectations.

PPOA fosters strong relationships with City departments by addressing service requests, resolving customer concerns, and developing strategic business plans. This program also provides comprehensive administrative and business operations support for IT, including general management oversight, resource management, and the coordination and maintenance of IT policies.

Geographical Information Systems (GIS)

The Geographical Information System (GIS) program offers a comprehensive range of services, including geospatial support, database administration, and enterprise data management. Team members bring expertise in spatial software applications, data design, management, and the configuration, access, and administration of enterprise databases. The GIS program is responsible for planning, developing, and implementing enterprise business solutions that adhere to industry best practices and standards. Its objective is to create scalable, efficient technological solutions that continually improve and support the evolving needs of city operations.

Infrastructure Technology Solutions (ITS)

The Infrastructure Technology Solutions (ITS) Program serves as the primary point of contact for security and core infrastructure technology services and support. Members of this program plan, design, engineer, implement, and support the interoperability and connectivity of the organization computer infrastructure. Areas supported include server and desk top virtualization; site-to-site data and voice network connectivity (wired and wireless); telephone services including video and voice conference infrastructure, internet service, e-mail, remote mobility services, public computer labs and wireless services, datacenter management, and other related computer hardware and system support. The ITS team oversees the organization’s electronic security posture to prevent unauthorized access, alteration, or destruction of data resources, and the planning, development, and implementation of tools for data restoration and business continuity at the infrastructure and data center level.

Business Enterprise Solutions and Support (BESS)

The Business Enterprise Solutions and Support Program (BESS) comprises five divisions: Client Services, Asset Management, Enterprise Application Development & Support, Web Services, and Enterprise Resource Planning (ERP). This program supports client computers, tablets, laptops, peripherals, and other technology devices. BESS is responsible for developing, implementing, and maintaining enterprise business software solutions. The Asset Management team plays a key role in creating and executing procedures for tracking city technology assets and ensuring quality control throughout their lifecycle. The program’s primary objective is to provide value to customers by delivering efficient, effective, innovative, and high-quality technology services.

Public Computer and Internet Usage

City of Fayetteville Public Computer and Internet Policy and Procedures

The City of Fayetteville endeavors to meet the needs of the community at all age levels by creating a balanced and representative computer and internet access. Computer and internet access enables the City of Fayetteville to provide information and training as a public service. The internet is however an unregulated medium and there is little control over its users or content. While it offers a wealth of information it also enables access to some material that may be offensive or disturbing to some. The City of Fayetteville has attempted to remove access to offensive material but cannot guarantee content nor accessibility of every website on the Internet. The City of Fayetteville expects users to be sensitive to responsible use of this technology in a public place.

By choosing to use this free service, you agree to abide by the City of Fayetteville Public Computer and Internet Policy. Failure to follow policies and procedures will result in the loss of wireless or computer privileges.

Access Policy

The City of Fayetteville will provide semi-filtered internet access to all people. The City of Fayetteville is not responsible for the content or the quality of information accessed on the internet. Parents, legal guardians or caregivers are responsible for monitoring internet sites and information accessed by their children or charges.
Internet information sources are not always accurate, complete or current. The City of Fayetteville does not take responsibility for the accuracy, timeliness or appropriateness of information accessed on the internet.
Downloading software to computer hard drives on the public access computers is prohibited.
The City of Fayetteville Internet may not be used:
For illegal activity, to access illegal materials, or to access obscene material.
To access materials which violate any United States federal, state, or local law.
To access materials which violate any United States federal, state, or local law.
To access defamatory or discriminatory materials.
To display overt sexual images.
To send fraudulent, harassing or obscene email messages.
For activities that present health or security risks.
For assuming the identity of another person.
To seek information on, obtain copies of, or modify files, data or passwords that belong to others.
To compromise the safety and security of minors when using email, chat rooms or other forms of communication.

Physical Access

Users must have basic computer knowledge such as mouse and keyboard skills. The City of Fayetteville staff may assist patrons with internet use as time permits, but are unable to offer personal instruction. Information on internet use may be offered by the City of Fayetteville from time to time.

Public access computers can be booked in advance or may be used on a first come first served basis. Time limitations may vary per location.

Wireless Access at Some Sites

Free wireless Internet access is available at some sites. The wireless network is compatible with 802.11b or 802.11g standard and uses WPA encryption. However, when using any wireless connection it is possible that information sent to and from your notebook/laptop computer or other wireless device may be captured by a third party with their own wireless devices and software unbeknownst City of Fayetteville staff. The City of Fayetteville assumes no responsibility for the actions of third parties that may attempt to do this.

If you are not sure if your notebook/laptop computer or other device has wireless functionality, please check with the manufacturer or supplier of your equipment. The City of Fayetteville assumes no responsibility for the safety of equipment or for notebook/laptop computer or other wireless device configurations, security, or data files resulting from a wireless internet connection at the City of Fayetteville.

Resource Centers Wireless Connectivity at Some Sites

An encrypted access key must be obtained from City of Fayetteville staff to access the Resource Center(s) wireless network used for training and various classes. An encrypted key is a series of letters and numbers that you must enter when prompted to do so in order to make the initial connection to the City of Fayetteville’s wireless service. Encrypted keys are changed on a regular basis to maintain an adequate level of security.

The City of Fayetteville has tried to make wireless access as available as possible in these locations, but you may encounter some "dead" spots where wireless reception may be limited. No guarantee can be made that you will be able to make a wireless connection. If you have trouble accessing the Internet or staying online please move to a different location within the location. The City of Fayetteville staff is not able to provide technical assistance.

Internet Access

The City of Fayetteville supports access to electronic information, to serve the needs of the community. As this information is subject to change, the City of Fayetteville is not responsible for the content and neither endorses or verifies its accuracy. The internet provides many resources for different age level and reflects various points of view. Patrons should be aware that the information might not be accurate, complete, or age-appropriate content.

Staff

Willie Henry
Chief Information Officer

Biography

The city has hired Willie Henry to lead its Information Technology department. Henry assumed the role on May 26, 2025.

As the City’s Chief Information Officer (CIO), he will oversee a $8.8 million budget and lead the administration and operations of Fayetteville’s Information Technology Department. This includes oversight of network infrastructure, telephony, GIS management, business intelligence, desktop support services, project management, and the management of servers, applications, and network infrastructure supporting the city’s E-911 communications systems.

Prior to joining the city, Henry served as Deputy CIO for Gaston County, leading IT teams and managing major infrastructure improvements that enhanced security, compliance, and cloud resilience. His career includes senior roles in both the public and private sectors, including Cognizant Technology Services and Sara Lee Corporation, where he led global IT transformations and cloud-first, security-focused initiatives for Fortune 500 companies.

Henry earned his Bachelor of Science in Management Information Systems from Winston-Salem State University and currently Public Administration at Gardner-Webb University. He also is a Certified Government Chief Information Officer and holds certifications in public and nonprofit management.

Additional Staff

Jeffrey Frye, Deputy Chief Information Officer
Derrick Bowens, Infrastructure Technology Solutions Officer
Corey Bissen, Geographic Information System (GIS) Manager
John Wesley, Business Intelligence Manager