Accessibility

FAST is committed to providing safe, reliable, courteous, accessible and user-friendly services to its customers. To ensure equality and fairness, FAST is committed to making reasonable modifications to its policies, practices and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities. Requests for modifications can be made by submitting the “Reasonable Modification Request(PDF, 50KB)” form.

Relay North Carolina is a free, statewide service that connects standard (voice) telephone users with people who are deaf, hard-of-hearing, or deaf-blind using TTYs. This service allows FAST customers to access telephone services during normal operating hours. Relay NC allows hearing callers to communicate with text-telephone (TTY) users and vice versa through specially trained operators. A person who is deaf or hard of hearing can use a TTY to type their message, which is read aloud to the other caller by a relay operator. The operator types the spoken message of the hearing caller to the TTY user. The average typing speed is 15 words per minute.

TTY relay is not compatible with PBX system, VOIP phones or digital landlines; a dedicated landline must be used. While local calls are made at no charge, long distance calls are now available at no charge effective July 1, 2017.

Contact Number: 711 or 800-735-2962

FAST understands that help comes in many forms. That’s why all service animals (i.e. guide dogs, signal dogs or other trained service animals) are allowed to come aboard transit vehicles and in transit facilities to assist their owners with disabilities. All other animals, including household pets, companion and/or support animals are not allowed.

Tasks performed by service animals may include:

• Guiding individuals with impaired vision or hearing
• Pulling wheelchairs, fetching dropped items
• Assisting an individual during a seizure
• Providing protection, balance, stability and navigation

While friendly service animals may make everyone smile, they still have to follow some basic rules:

• Must be under verbal and/or physical control of its handler at all times
• Must sit or lie at the owner’s feet or held in owner’s lap
• Seats are for FAST customers (humans only)

Apart from not following the rules listed above a few other things might get your service animal barred from FAST facilities, buses and/or passenger vans:

• The animal’s hygiene or behavior poses a direct threat to the health and safety of other passengers and employees
• The service animal causes damage to FAST vehicles or facilities
• The animal barks, growls, lunges at other passengers or service animals, jumps on seats, or acts in other ways that may be threatening

In keeping with the requirements of the Americans with Disabilities Act (ADA), employees of FAST, its contractors and subcontractors may ask the following questions to verify that an animal traveling with a FAST passenger is a service animal:

• “Is your animal a service animal?”
• “What task is your service animal trained to perform?”

For more information regarding service animals, contact FAST’s Administrative Office at 910.433.1747.

 The Fayetteville Area System of Transit (FAST) Limited English Proficiency (LEP) Plan is designed to assist staff by providing guidance on translation, interpretation and outreach services for LEP persons seeking access to FAST programs, consistent with Title VI of the Civil Rights Act of 1964, 49 CFR § 21, and Executive Order 13166.

All employees ensure the public is treated with dignity and respect, identify the language needs for FAST customers, and utilize available bilingual resources to assist customers, when needed.

Policy Statement

FAST, under Title VI of the Civil Rights Act of 1964 and related statutes (42 U.S.C. §2000d et seq.), will ensure that no person on the grounds of race, color, national origin, sex, disability, and age, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity it administers. The agency is committed to taking steps to provide timely and meaningful access for LEP persons coming into contact with FAST’s programs, activities, information, services, or benefits. FAST will provide free language assistance to LEP persons and inform members of the public that language assistance services are available free of charge to LEP persons.

Mission

To enhance awareness of the need and methods to ensure that LEP persons have meaningful access to federally assisted programs and to ensure implementation of language access requirements under Title VI of the Civil Rights Act, its implementing regulations found at 49 CFR § 21, and Executive Order 13166 (65 Fed. Reg. 50121) in a consistent and effective manner across program areas. 

Limited English Proficiency

LEP persons are individuals who do not speak English as their primary language and have a limited ability to read, write, speak, or understand English, as a result of their national origin. These individuals may be entitled to language assistance in a particular type of service, benefit, or encounter.

• Language Assistance Plan(DOCX, 106KB)