Traffic Services

The Traffic Services Division is responsible for managing the safe and efficient flow of traffic on city streets. The division encompasses a section that maintains traffic signs, markings and traffic control for special events; a traffic signal section that maintains traffic signals and operates the computerized signal system; and a traffic engineering section that provides engineering support and traffic studies, as well as administers downtown parking operations. The division provides a variety of services to the community, including installation, maintenance, and monitoring of traffic signals; installation and maintenance of street signs and pavement markings; development and installation of traffic calming strategies; and development and installation of special transportation projects.

Residential Traffic Management Program (RTMP)Average Daily Traffic (ADT) Interactive Map

Frequently Asked Questions (FAQs)

How can I tell if the City maintains a road or if the NC Department of Transportation (NCDOT) maintains a road?

The City owns and maintains approximately 740 miles of roads within the City limits. Typically these roads are neighborhood and subdivision streets. Major roads owned by the City include McPherson Church Road, Sycamore Dairy Road, Cain Road, Purdue Drive, Village Drive, Hay Street, and Person Street. NCDOT owns and maintains the majority of major roads in the City. These include Bragg Boulevard, Skibo Road, Raeford Road, Morganton Road, Ramsey Street, Owen Drive, Grove Street, and many others. NCDOT can be contacted at 910-364-0606 or at ncdot.gov.

The Interactive City Map denotes which streets are City, NCDOT and Privately-owned. Redline roads are owned by NCDOT, green dashed roads are privately owned and the others are owned by the City. Maintenance responsibility is determined by who owns the roadway.

How does a traffic signal work?

An intersection with a traffic signal has detection devices in each travel lane (usually wires cut into the pavement that functions as a metal detector) that lets the traffic signal controller know a car has approached the intersection. Once the vehicle has been detected the controller allows the light to turn green for that vehicle based on a set signal plan that has been programmed into the controller.

What does a flashing yellow arrow indication mean?

A flashing yellow arrow is a signal indicating that advises the motorist that they have a "permissive" turn signal to make a turn (usually left-hand turn) if there is a gap in the approaching traffic to do so safely.

Where do I call if I see a problem with a traffic signal?

The Traffic Services Division Traffic Signal Maintenance Section maintains most of the traffic signals and a small number of traffic warning beacons (flashers) within our city. Report malfunctions, damage, or other related problems for all traffic signals and warning beacons located within the city limits to the Traffic Services Division at (910) 433-1660 (Monday-Friday, 7 a.m.-5 p.m.). After business hours and on weekends or city holidays call (910) 433-1912.

2011 NTOC Traffic Signal Report Card

How do I request a new traffic signal installation?

You can call and place a request for a new traffic signal to the Traffic Services Division at (910) 433-1660.

How does a pedestrian signal work?

Once a pedestrian indication starts, there can be some confusion as to the meaning of the signal indications. The first indication is a white walking man. This symbol means the pedestrian can start walking in the direction of the signal. This is followed by a countdown display that tells the pedestrian how much time they have before the pedestrian signal time for them to cross the street is over.

The countdown display can be quite long. It is calculated based on the length of the crosswalk and the nationally recognized average walking speed of pedestrians. A solid hand symbol indicates that pedestrians should not be in the crosswalk.

What should I do if I damage a line while digging?

The traffic system in Fayetteville requires reliable detection and data communication. To ensure this we need the cooperation of contractors working within our service area. When digging near a traffic signal, typically within 500 feet, please contact NC 811 and Traffic Services at (910) 433-1660. This will create a ticket for our technicians to come to the location and locate the traffic signal facilities. Please allow 48 hours for a location. However, if you hit a line, contact us immediately so traffic operations can repair the problem.

What is the schedule of roadway projects for the City?

See the list of roadway projects(PDF, 151KB) in the City of Fayetteville.

2024 Connectivity Study and Comprehensive Transportation Plan (CTP)

Corner Visibility

No object shall interfere with visibility with the sight distance triangle of an intersection of streets (assuming eye level of 40 inches or less from a distance of 20 feet from the edge of the pavement). The only exception is in the central business district.

Reporting Damaged Signs

If you notice a missing or damaged STOP sign or any other traffic sign problem that poses an immediate danger to the public, please call 911. For any other sign or pavement marking questions, requests or comments, please contact Traffic Services at (910) 433-1660.

SATS (Shared Active Transportation System)

Traffic Studies

How do I find out how much traffic there is, or how many accidents there have been, at a specific location?

Some streets in the city belong to NCDOT and some belong to the city. You can call Traffic Services at (910) 433-1660 and we will determine whose street it is and direct your concern appropriately.

Traffic Services Staff

Staff	Title	Phone	Email
Gardner, Bob	Signal Maintenance Supervisor	(910) 433-1795	RobertGardner@FayettevilleNC.gov
McGill, Brian	Interim Assistant Public Services Director - Traffic Services	(910) 433-1170	BrianMcGill@FayettevilleNC.gov
Hartman, Abby	Signs and Markings Supervisor	(910) 433-1521	AbigailHartman@FayettevilleNC.gov
McNeill, John	Senior Project Manager - Traffic Services	(910) 433-1091	JohnMcNeill@FayettevilleNC.gov
Shepherd, Ben	City Traffic Engineer	(910) 651-0787	BenjaminShepherd@FayettevilleNC.gov
Small, Virginia	Transportation Planner - Traffic Services	(910) 433-1148	VirginiaSmall@FayettevilleNC.gov